Privacy Policy - Seniors Own Real Estate

This Privacy Policy explains how we handle your personal information and how you can contact us if you want to access or correct any personal information that we hold about you.

Personal information is information about you, or which identifies you, like your name, contact details, and our records about you. It includes sensitive information about you, such as your health information.

Collection of your personal information

We collect personal information from our clients and customers and other individuals. We only collect personal information by lawful and fair means.

In some cases, where it is unreasonable or impracticable to obtain your personal information directly from you, we will seek to obtain it from others, such as from your representatives (e.g. solicitor, accountant or financial adviser), from publicly available sources including social media, from Strata or Bodies Corporate, from On-Site Managers, and from vendors, buyers, landlords, and tenants.

The personal information we collect will depend on the service we provide to you, and the circumstance under which we collect the personal information. It may include:

for clients accessing our Property Services (including prospective clients):your name, age, date of birth, contact details, family details, employment details, your financial information (including assets, liabilities, income, outgoings, spending patterns, credit history, credit reference reports and property valuations), your tax file number, your insurance details, your credit card and banking details, information relating to a will or estate, references, copies of photo identification and other information necessary to provide our services
for our contractors, service providers and business associates:your name, contact details and information relevant to obtaining third party services or providing our services
for applicants for a job with us or with one of our franchisees:your name, contact details, job applications, references and other information relevant to assessing applicants
for applicants for a franchise:your name, age, date of birth, contact details, family details, employment details, your personal financial information and your business financial information (including assets, liabilities, income, outgoings, spending patterns, credit history, credit reference reports and property valuations), your insurance details, your credit card and banking details, your resume, references, copies of photo identification, results of police or background checks, interview notes, and other information necessary to provide our services.

Why we handle your personal information

We collect, hold, use and disclose your personal information for the following purposes:

to interact with you, to maintain our business records, and otherwise to run our business
to provide you with our Property Services including providing appraisals of properties, acting as a real estate agent for the buying and selling of properties, leasing properties, advertising properties, business broking, providing conveyancing and property settlement services, and aggregation, connection and disconnection of utility services
for recruitment, employment, franchisee placement and contracting purposes
to provide you with information about services that may be of interest to you
for any purpose required or permitted by law
for any purpose disclosed to you and to which you have consented
for any purpose that you would otherwise reasonably expect.

Disclosing your personal information

We may disclose your personal information to others, such as:

your agents or representatives
our employees, contractors, franchisees, and service providers, including IT services, and mailing houses
our related companies and other business partners
our professional advisers, including lawyers, accountants and auditors
government, regulatory and law enforcement authorities
other service providers such as energy, telecommunication, fuel, water and insurance providers for the purpose of those providers providing their services to you at your request

Disclosure to overseas recipients

We use third party suppliers and service providers located in a number of countries outside Australia, and disclose your personal information to them in order to obtain their suppliers and services.

Security of your personal information

We hold your personal information in both paper-based and electronic files. Electronic information is stored on secure servers that are protected in controlled facilities. Details of our security systems are available by contacting our Privacy Officer.

We seek to ensure that personal information that we hold is protected from misuse, interference and loss caused by unauthorized access, modification or disclosure. Our employees and agents are obliged to treat any personal information held by us confidentially.

We use cookies

A cookie is a small file that our web server may send to your device when you visit our websites. A cookie is stored on your machine each time you visit one of our websites, but does not identify you or give us any information about your computer. A cookie stores information such as the type of browser you use, your operating system, your internet service provider, your Internet Protocol (IP) address, your mobile service carrier, and the online address of a previously visited site.

Most internet browsers allow you to control the extent to which your device collects and activates cookies. Any information we seek to collect via cookies is used to better understand our customer's needs and the services they are seeking from us.

Marketing and opting out

We may use the personal information that we hold about you, including your contact details, to provide you with information about products and services that may be of interest to you. You may opt out of receiving all or certain types of marketing information from us at any time by contacting us on the details provided below.

Accessing and correcting your personal information

You have rights under privacy legislation to request copies of the personal information that we hold about you, and to request its correction. If you would like to access, or request correction of, the information that we hold about you, you can contact us on the details provided below. If we refuse access, we will provide you with a written notice explaining our reasons for refusing access. We may ask you to pay our reasonable costs of providing you with access to the personal information that we hold about you.

We seek to ensure that the personal information that we hold is accurate, up-to-date and complete. We encourage you to contact us on the details provided below to seek correction of the personal information we hold about you if you believe that it is inaccurate, outdated, incomplete, irrelevant or misleading. We are not obliged to correct any of your personal information if we do not agree that it requires correction and we may refuse to do so. If we refuse, we will provide you with a written notice explaining the basis for our refusal.